Sign in to your account by using your login credentials. How to Restore Files and Folders in Dropbox?īefore we explore the steps, please keep in mind that Dropbox Basic and Plus accounts can only recover files or folders deleted in the last 30 days.ĭropbox Business accounts, on the other hand, can recover files or folders that were deleted in the last six months. Temporary technical glitches caused either by use-side network issues or bugs from Dropbox’s end.File or folder owner may revoke access to a shared folder.Folder names may have been renamed and collaborators are unaware of it.The file or folder didn’t sync properly on a local desktop or mobile client, thus not accessible via the cloud.File owners may accidentally delete and unaware of it.There are many reasons why content goes missing from Dropbox.
Why do files or folders go missing in Dropbox? If you are a personal/consumer user of Dropbox, read how to find and recover missing files.
Please keep in mind that this article is intended to help IT admins (Dropbox admins). We created this small tutorial to help Dropbox Business admin handle missing files and folders. “I can’t find my files.” It’s one of those things an IT admin wouldn’t want to hear on any given day!
How to Resolve Missing Files and Folders Issue in Dropbox Business
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